TOOL SIDEBAR: Heat Maps
I use a “heat map” to graphically represent an index of value and performance/effectiveness. Green indicates a high index of value and effective performance and yellow shows a middle index. Red highlights a low index of value and effective performance, which you can also see as a “hot,” critical area requiring immediate attention. I lay the color index over a simplified version of the graphic of the three levels of reality and five relationships.
To make a “heat map,” like the example in the figure below of a pet store, describe the written and unwritten practices in the group’s agreements about its resources (lens #1), what it values (lens #3), and how it organizes its interactions (lens #4). For each practice, determine whether it shows the group’s perceived level of reality at the things-noun, development-verb, or possibility-light level. Place these on the map for each lens and level of reality. Finally, color the practices that everyone knows and practices routinely in green, those that appear frequently in yellow, and those that only appear sometimes, often with extra effort, in red.
A quick glance at the heat map sees that green covers the things-noun level, showing well developed practices that are common throughout the store, generating high value. Yellow covers the development-verb level, indicating practices that show up occasionally, probably dependent on specific individuals, and currently generate moderate levels of value. Red covers the possibility-light level, suggesting rarely experienced practices that require extraordinary efforts. This picture tells me of a group that experiences success at the noun-to-verb levels, with some conscious efforts to push further into the development-verb levels. This group still experiences all of the costs of scarcity from not working at the possibility-light level and some of the costs of scarcity at the development-verb level.