“If you don’t know your numbers, you don’t know your business.” You probably believe this.
If you don’t know your people, you’re not engaging what they bring. You probably believe this.
You measure their outputs, not engagement of the unique capacities they bring. Because of this, you miss out on the benefits you paid for, and your costs of disengagement are very high.
Net net, this inefficiency is very expensive. If you measure this, you’ll have the numbers, and better understand your business. And, it is easy to do.